"I'm very unimpressed that my driver decided to run a personal errand before dropping me at the airport, which got me there 20 mins later than expected...
We went from South Wimbledon all the way in to Tooting, which took 20 mins because of traffic, and then back out.
I had a flight to catch and knowing we were going the wrong way made me anxious.
The driver met someone on the side of the road, picked up a car seat through the window and then left, without informing me of anything.
I felt very uncomfortable."